The Influence of Relational Transparency on Resilience of the Kenyan Health System
Keywords:
Customer value, competitive position, financial performance, strategic management accounting practices, value chainAbstract
Relational transparency views authentic leadership from the relational theory. For this Study, it was evaluated using two sub-constructs: True self-expression and open information sharing The Study was carried out between March 2022 and September 2022. Level 5 and 6 hospitals that served 14 counties identified as high risk for COVID-19 in Kenya. A modified Authentic Leadership Questionnaire with a 5-likert scale was administered face-to-face, through email or through Whatsapp. The respondents consisted of 184 leaders in 26 hospitals: (two Level 6, and twenty-four Level 5 hospitals). Relational Transparency was highest in Nakuru County, lowest in Kakamega County. Level 6 hospitals revealed high scores of Relational Transparency. The Kenyan health system expressed a low score (15.4) and it did not influence Resilience index of the Kenyan Health System (rho = 0.115, no p value). This relationship was not moderated by Pandemic Occurrence. The Study recommended increased information sharing at both multi-level and multi-stakeholders. For this to be effective, the leaders need to identify effective modes of communication to serve the hospital fraternity; collaborate with other hospitals; coordinate with county, national government and other sectors; and, to engage the community. It is imperative that the sources of information are credible to prevent dissonant mental models and subsequent mental illness.
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