Effects of Financial Stewardship on Successful Implementation of E-Government Services Through Huduma Centres in Kenya
Keywords:
Financial Stewardship, E-Government Services, Huduma Centres, public service delivery, Digital Governance, Accountability and Transparency, KenyaAbstract
The purpose of the study was to determine the effect financial stewardship on successful implementation of e-government services through Huduma Centres in Kenya. Specifically, the study sought to address the following research question: To what extent does financial stewardship perspective affect successful implementation of e-government services through Huduma Centres in Kenya? The study applied both balance scorecard framework and the institutional theories. In terms of research philosophy, the study adopted positivism research philosophy. The study used descriptive correlational design and the study population comprised 1,233 senior employees and users of Huduma Kenya services. Both stratified random and judgmental sampling techniques were employed in selecting 303 respondents to participate in the survey. Data was collected through a self-administered questionnaire. Both descriptive and inferential statistics were applied where descriptive statistics focused on relative frequency distribution, means and standard deviation; while inferential statistics included Spearman’s coefficient for correlation analysis, one-way ANOVA and regression. The analysis was conducted using SPSS Version 25.0; and expressed as frequencies, percentages and narratives and presented in the form of tables and figures. The results of the study in testing the first hypothesis showed a high correlation between financial stewardship and successful implementation of e-Government services through Huduma centres (r =0.964, p=.000). The results also showed that there was a significant relationship between financial stewardship and successful implementation of e-Government services through Huduma centres and the Model used was fit to be used for the analysis (F = 3862.119, p =.000).
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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
